About Us


Providing professional residential cleaning services since 1978

Thank you for visiting Highland Pro Clean. We are a family owned and operated business. Kenneth Johansen started this company in 1978, providing quality residential home cleaning. Unfortunately, Ken was diagnosed with cancer in 2011, so he had to leave the day to day business in the hands of his son, Andrew. (Don’t worry, Ken went into full remission after his wife, Gretchen and he completed 2 years of Gerson Therapy)

After managing the company on his own for 7 years, in 2018, Andrew decided we needed to simplify. We wanted to provide more customer centered, personal service. It was time for some major changes. We minimized our crew, and moved the company to our personal home in eastern TN. We desire to provide you with personal, quality cleaning services at an affordable price, like you had from the start.

Our current services include: carpet cleaning, upholstery cleaning, window cleaning, oriental/area rug cleaning, gutter cleaning, pressure washing and mold mitigation. Our regular service area is: Newland, Elk Park, Linville, Crossnore, Pineola, Banner Elk, Beech Mountain, Foscoe, Boone, Plumtree, Minneapolis, Roan Mtn., and surrounding areas.

We are fully insured and bonded, carrying both Workers Compensation and General Liability coverage. We stay up to date with improved cleaning methods by continuing education and keeping our certifications current. Highland Pro Clean is a IICRC & Clean Trust Certified company.


Andrew Johansen, Owner/Operator

Born and raised in Newland, NC. Andrew started helping in Highland Pro Clean when he was only 10 years old. You could say he was born into this work. With over 25 years of experience and training in carpet cleaning, upholstery & fabric cleaning, rug cleaning, applied microbial growth, advanced structural drying, water damage restoration, and wool safe certification. Andrew is the man you can trust to get your job done right the first time.


Jael Johansen, Office Manager

Jael hails from Green Lane, PA. She started working at Highland Pro Clean when she was 15 years old. (Her family had recently moved to NC to be close to family.) There she met, and later married, Andrew Johansen. They currently reside in Roan Mountain, TN with a son, Kade (11), a daughter, Nova (8), a Jack Russell/Beagle, Charlie, and a tabby cat, Kirra. Jael will help you with your questions and requests.


Barbara Downing, Cleaning Technician

Barb is originally from Delray, FL. She became a local, living in Newland, NC, when she was in her early teens. She is an ACHS graduate. She is married to a retired veteran and has two sons. She started working for Highland Pro Clean in 2012 as a house cleaner, then later as office personnel. In 2017, she became a regular cleaning technician, working with Andrew in the field. She is an extremely friendly, committed, loyal member of our team. We can’t wait for you to meet her!